The Sad and Soulless Starbucks Experience

If someone set out to create the most inefficient and unpleasant coffee buying experience possible, I’m doubtful they could surpass what Starbucks CEO Laxman Narasimhan has achieved.

Read More

Shake Shack’s Noodle Slurping Investor Activists

Shake Shack has serious quality control issues, but a Southern California investment firm telling an upscale burger chain founded and chaired by famed New York restauranteur Danny Meyer how to run its business reflects an arrogance that even by Wall Street standards is beyond the pale.

Read More

America’s Mistakenly Entitled Restaurant Workers

Americans are the most generous people in the world. It’s time they stopped the U.S. restaurant industry taking advantage of them.

Read More
Group of happy young people having dinner in the restaurant

Lyndsay Green’s Issue with Detroit’s White Diners

I’m possibly the only person who dares to publicly challenge the recent diatribe by Detroit Free Press restaurant columnist Lyndsay Green about too many whites frequenting a handful of swanky restaurants in downtown Detroit.

Read More
Successful man looking up to sunset sky celebrating enjoying freedom. Positive human emotion feeling life perception success, peace of mind concept. Free happy man

10 Companies That Make Me Happy

Happy people supposedly think happy thoughts. So as an experiment, instead of stewing about the decline of customer service while waiting on hold and listening to the dreaded, “Due to heavier call volume” message, I challenged myself to name 10 companies I enjoy doing business with.

The envelopes please …

Read More
Organic icons set. Hand drawn elements on green blurred background. Organic, no animal testing, eco friendly, paraben free, from nature with love, farm fresh, gluten free, natural, vegetarian.

When Private Equity Goes Organic

I developed a severe tummy ache upon discovering that Erewhon, my overpriced organic food emporium I mistakenly believed was 100 percent owned by a local couple, is backed by a New York private equity firm. Adding insult to injury, the CEO of the PE firm was accused by more than 300 neighbors of trying to build a McMansion on an environmentally fragile lake in Southampton.

My indigestion worsened upon discovering that private equity is heavily involved in the organic food industry, including the supply chain.

Public good rarely results from private equity involvement.

Read More
Hot drink mug the rainbows color placed on colour black background

Why Michiganders Settle For Blue Mugs

Veteran Michigan journalist Micheline Maynard recently opined American consumers are too spoiled and need to accept and embrace lower standards. That mindset is why Michigan is possibly on an irreversible decline and Christmas this year arrived early in Tennessee.

Read More
Woman ordering food online and paying with a credit card, the delivery guy is giving her a bag with her fast food

How SUGARFISH Humanized an Impersonal Delivery App

Delivery apps are harmful because they place a barrier between restaurants and their customers. Here’s how a top-notch sushi chain keeps customers happy and connected when orders aren’t quite up to standards.

Read More