Starbucks can’t seem to brew anything but trouble these days.
CEO Brian Niccol’s restructuring rollout was a mess — and Starbucks Workers United pushing its identity politics and disparaging Charlie Kirk in The New York Times isn’t good for business either.
Social media is aghast over Cracker Barrel’s new logo. But the bigger story is more troubling: chains cutting corners, portions shrinking, ingredients cheapened, and customers treated like ATM machines.
Gulfstreams. $14,000 cappuccino machines. A $96M payday—6,666x the median wage he pays employees—while telling managers to cut costs. Starbucks CEO Brian Niccol is the poster boy for CEO narcissism. Here’s why investors should care.
If Starbucks’ hotshot CEO Brian Niccol wants to learn what real leadership looks like, he should spend some time shadowing Lynsi Snyder, president of the beloved In-N-Out Burger chain.
While Niccol hopscotches the country in a Gulfstream jet and manages Seattle-based Starbucks remotely from Southern California, Snyder plays bass in a company rock band that raises money to fight substance abuse and human trafficking.
Some thoughts on a salacious management scandal at my beloved Royal Bank of Canada and the institution’s deft handling of the response.
Suffice to say, when Royal Bank says it will “vigorously defend” damning allegations about Canada’s biggest bank, it makes good on its promise.
If someone set out to create the most inefficient and unpleasant coffee buying experience possible, I’m doubtful they could surpass what Starbucks CEO Laxman Narasimhan has achieved.
Shake Shack has serious quality control issues, but a Southern California investment firm telling an upscale burger chain founded and chaired by famed New York restauranteur Danny Meyer how to run its business reflects an arrogance that even by Wall Street standards is beyond the pale.
Americans are the most generous people in the world. It’s time they stopped the U.S. restaurant industry taking advantage of them.
I’m possibly the only person who dares to publicly challenge the recent diatribe by Detroit Free Press restaurant columnist Lyndsay Green about too many whites frequenting a handful of swanky restaurants in downtown Detroit.
Happy people supposedly think happy thoughts. So as an experiment, instead of stewing about the decline of customer service while waiting on hold and listening to the dreaded, “Due to heavier call volume” message, I challenged myself to name 10 companies I enjoy doing business with.
The envelopes please …