Here’s why CEOs like Ford’s Jim Farley—who recently warned that “artificial intelligence is going to replace literally half of all white-collar workers in the U.S.”—might want to stop talking about AI’s job-replacement potential.
Business
Former Delta Execs Unleash AI Gouging at Hertz
Imagine if former Delta executives took over a car rental company. Sadly, it’s not a hypothetical—and as Hertz customers are fast learning, the consequences are real, robotic, and painfully expensive.
The Salvadoran Deportees Taking Hyatt’s Calls
Think your Hyatt call center rep sounds like they grew up in Chicago, where the company is based? They might have—before getting deported and rehired in El Salvador.
A deep dive into the dark world of corporate outsourcing—and the backgrounds of the people increasingly handling the sensitive personal data of millions of Americans.
Why AI Could Replace America’s Overpaid CEOs
American CEOs are salivating at the thought of artificial intelligence letting them pink slip legions of workers—freeing up more cash for themselves and their shareholders. But what’s good for the rank-and-file goose might be just as good for the CEO gander.
Some thoughts on why the best artificial intelligence has rightfully placed a bull’s-eye on the backs of many American CEOs.
Fool’s Gold: Jamie Dimon’s $795 Credit Card
“There’s a sucker born every minute,” P.T. Barnum once said.
That’s the target demographic for Chase Bank’s newly repositioned Sapphire Reserve credit card.
The Hacker(s) Who Declared War on Whole Foods
A cyberattack on Whole Foods’ main distributor exposed the fragility of America’s food infrastructure — and shattered the illusion of tech invincibility, even under Amazon’s watch.
If hackers can disrupt my yogurt, what happens when they target a diabetic’s insulin?
Air India Tragedy: A Warning for U.S. Travelers
Why the U.S. aviation system isn’t immune to a tragedy like today’s Air India crash.
The Urgency to Ground America’s Airline Cartel
Why it’s time to break up the Big Four airline monopoly and demand real reform in U.S. aviation.
Airline Industry Tyranny: Fascism at 36,000 ft
Think you’re immune from getting banned by one of America’s monopoly airlines? Unless you’ve been blessed with the patience of Job, you’re deluding yourself.
Southwest Looking to Satiate Wall Street’s Greed
Talk about a headline that left me disappointed. When I saw that Men’s Journal headline teasing Southwest Airlines CEO Bob Jordan’s two-word response to scrapping the airline’s historic no-nickel-and-diming ethos, I had a glimmer of hope. Maybe Jordan had channeled his inner Jamie Dimon and let fly with the infamous…