“There’s a sucker born every minute,” P.T. Barnum once said.
That’s the target demographic for Chase Bank’s newly repositioned Sapphire Reserve credit card.
Travel
Air India Tragedy: A Warning for U.S. Travelers
Why the U.S. aviation system isn’t immune to a tragedy like today’s Air India crash.
The Urgency to Ground America’s Airline Cartel
Why it’s time to break up the Big Four airline monopoly and demand real reform in U.S. aviation.
Airline Industry Tyranny: Fascism at 36,000 ft
Think you’re immune from getting banned by one of America’s monopoly airlines? Unless you’ve been blessed with the patience of Job, you’re deluding yourself.
Southwest Looking to Satiate Wall Street’s Greed
Talk about a headline that left me disappointed. When I saw that Men’s Journal headline teasing Southwest Airlines CEO Bob Jordan’s two-word response to scrapping the airline’s historic no-nickel-and-diming ethos, I had a glimmer of hope. Maybe Jordan had channeled his inner Jamie Dimon and let fly with the infamous…
United CEO Scott Kirby’s Unrivaled Despicability
If there were a Hall of Fame for compensation excess, customer contempt, and employee disdain, United Airlines CEO Scott Kirby wouldn’t just have a plaque—he’d occupy the entire west wing.
Delta Air’s Underwear Clad Flight Attendants
Some management and chief people officer aviation insights you won’t find in the Harvard Business Review.
Delta’s Ed Bastian: A New Low in CEO Leadership
Actions speak louder than words and Delta CEO Ed Bastian had a message last week for his 100,000 employees and the more than 500,000 passengers stranded at airports or waiting for hours on hold: “Let them eat croissants.”
Delta’s $34M Ed Bastian Isn’t Ready When You Are
Sharing some thoughts I’m confident will be of interest to thousands of disgruntled Delta customers stranded at airports around the world or waiting on hold for hours praying someone will help them.
Why Alaska Air Flight Attendants Deserve Tips
I’ve long known that flight attendants were poorly compensated but never appreciated that many were living in poverty.