If it were not for an understanding supervisor, this post would be a rant about Delta Air Lines and its deceptive reservation policies. Thanks to the supervisor, I understand Delta’s duplicity, and I appreciate its willingness to make things right. Unlike United and some other competitors, Delta isn’t devoid of…
I’m a journalist and television pilot writer. I previously was president of a New York City-based PR and crisis communications firm. Earlier, I was a business reporter with major newspapers in the U.S. and Canada. I also worked as an advertising copywriter. Born and raised in Toronto, I’ve lived in London (the one famous for snowsqualls), Montreal, Boston, Detroit, New York, San Francisco, and Marin County. I post regularly on LinkedIn and can be reached at: