Imagine if former Delta executives took over a car rental company. Sadly, it’s not a hypothetical—and as Hertz customers are fast learning, the consequences are real, robotic, and painfully expensive.
Technology
The Salvadoran Deportees Taking Hyatt’s Calls
Think your Hyatt call center rep sounds like they grew up in Chicago, where the company is based? They might have—before getting deported and rehired in El Salvador.
A deep dive into the dark world of corporate outsourcing—and the backgrounds of the people increasingly handling the sensitive personal data of millions of Americans.
Why AI Could Replace America’s Overpaid CEOs
American CEOs are salivating at the thought of artificial intelligence letting them pink slip legions of workers—freeing up more cash for themselves and their shareholders. But what’s good for the rank-and-file goose might be just as good for the CEO gander.
Some thoughts on why the best artificial intelligence has rightfully placed a bull’s-eye on the backs of many American CEOs.
The Hacker(s) Who Declared War on Whole Foods
A cyberattack on Whole Foods’ main distributor exposed the fragility of America’s food infrastructure — and shattered the illusion of tech invincibility, even under Amazon’s watch.
If hackers can disrupt my yogurt, what happens when they target a diabetic’s insulin?
The Urgency to Ground America’s Airline Cartel
Why it’s time to break up the Big Four airline monopoly and demand real reform in U.S. aviation.
Why Joe Biden Was EV Public Enemy No. 1
U.S. electric vehicle adoption sustained some massive setbacks this week and it’s become undeniable that attempts by Joe Biden, in partnership with GM and Ford, to force Americans to drive EVs was a massive policy failure of unrivaled proportions.
Elon Musk’s Mistaken Social Security Smear
Elon Musk’s false claims about widespread fraud at the Social Security Administration helped trigger a policy that delayed benefits for more than 140,000 Americans. Internal documents obtained by a federal technology publication reveal that the real problem wasn’t fraud—it was misinformation, weaponized by Musk and Trump administration officials at the expense of vulnerable retirees.
Texas AG Ken Paxton’s Privacy War on Big Tech
While Washington dithers on privacy protections, Texas AG Ken Paxton is rewriting the rules on corporate data abuse—one billion-dollar lawsuit at a time. From Google to GM, his legal warpath is putting Big Tech and Big Auto on notice: mess with consumer privacy in Texas, and you’ll pay.
California’s Waning Embrace of Electric Vehicles
California’s love affair with electric vehicles has stalled, and one has a better chance of getting hit by lightning than the state meeting its aggressive EV mandates, which begin taking effect this fall.
Speaking of lightning, Tesla’s much-maligned Cybertruck outsold Ford’s electric F-150 Lightning pickup in California during the first quarter. The Cybertruck also handily outperformed all of GM’s electric vehicle offerings—except for two.
Why Steve Jobs Would Fire Apple CEO Tim Cook
Having come to appreciate the power of AI and its life-changing capabilities, I now realize that my once-undying loyalty to Apple could be shattered if CEO Tim Cook remains on the job.