If Starbucks’ hotshot CEO Brian Niccol wants to learn what real leadership looks like, he should spend some time shadowing Lynsi Snyder, president of the beloved In-N-Out Burger chain.
While Niccol hopscotches the country in a Gulfstream jet and manages Seattle-based Starbucks remotely from Southern California, Snyder plays bass in a company rock band that raises money to fight substance abuse and human trafficking.
“There’s a sucker born every minute,” P.T. Barnum once said.
That’s the target demographic for Chase Bank’s newly repositioned Sapphire Reserve credit card.
The FDA dismissed her as a quack. Houston Methodist hospital gleefully vilified her. The corporate media tried to cancel her. Despite costly litigation, public abuse, and the toll on her family, Dr. Mary Talley Bowden remains unbowed.
Her defiant response? “I just feel free — like what else can they do to me.”
Talk about a headline that left me disappointed. When I saw that Men’s Journal headline teasing Southwest Airlines CEO Bob Jordan’s two-word response to scrapping the airline’s historic no-nickel-and-diming ethos, I had a glimmer of hope. Maybe Jordan had channeled his inner Jamie Dimon and let fly with the infamous…
If there were a Hall of Fame for compensation excess, customer contempt, and employee disdain, United Airlines CEO Scott Kirby wouldn’t just have a plaque—he’d occupy the entire west wing.
Stephen R. Covey, author of The 7 Habits of Highly Effective People, once said that “moral authority comes from following universal and timeless principles like honesty, integrity, and treating people with respect.”
With all due respect to the late Mr. Covey, the leaders of Kohl’s, GM, and Ford appear to disagree.
Some thoughts on why I find myself vicariously identifying with Bloomberg restaurant reporter Daniela Sirtori.
My contrarian view of three DOJ criminal prosecutions.
My Aunt Ceil, who died last Wednesday at age 94, wasn’t into fitness, likely never visited a gym in her lifetime, and I can’t even recall her going on walks. The secret of her longevity?
Family!
Having come to appreciate the power of AI and its life-changing capabilities, I now realize that my once-undying loyalty to Apple could be shattered if CEO Tim Cook remains on the job.