If there were a Hall of Fame for compensation excess, customer contempt, and employee disdain, United Airlines CEO Scott Kirby wouldn’t just have a plaque—he’d occupy the entire west wing.
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Delta Air’s Underwear Clad Flight Attendants
Some management and chief people officer aviation insights you won’t find in the Harvard Business Review.
Delta’s Ed Bastian: A New Low in CEO Leadership
Actions speak louder than words and Delta CEO Ed Bastian had a message last week for his 100,000 employees and the more than 500,000 passengers stranded at airports or waiting for hours on hold: “Let them eat croissants.”
Delta’s $34M Ed Bastian Isn’t Ready When You Are
Sharing some thoughts I’m confident will be of interest to thousands of disgruntled Delta customers stranded at airports around the world or waiting on hold for hours praying someone will help them.
Why Alaska Air Flight Attendants Deserve Tips
I’ve long known that flight attendants were poorly compensated but never appreciated that many were living in poverty.
Rebranding Air Canada as Justin Trudeau Airlines
Even for veteran Air Canada flyers, the airline’s latest disgrace disavowing responsibility for information provided by its AI chatbot is a new low. My argument for an appropriate rebranding of the poorest excuse for an airline.
FAA Smears Lipstick on its 737 MAX Debacle
The media is deceiving the public into believing the FAA ensures the safety of commercial airline travel. In fact, the agency bears considerable responsibility for the recent near catastrophic Alaska Airlines accident.
The Empty Suits Who Destroyed Boeing
The recent Alaska Airlines near disaster when a chunk of a 737 MAX fuselage became dislodged at 16,000 ft. was decades in the making. One must be awfully naïve to believe that Boeing CEO Dave Calhoun and the FAA have the determination and resolve to turn around what was once America’s most celebrated company.
Delta’s Giant FU to its Frequent Flyers
My contrarian take on Delta’s controversial revamping of its SkyMiles rewards program.
Boeing’s Lord Calhoun of Lake Sunapee
Boeing’s David Calhoun is the poster CEO for just how far-removed America’s corporate leaders are from the employees who enrich them.