Think your Hyatt call center rep sounds like they grew up in Chicago, where the company is based? They might have—before getting deported and rehired in El Salvador.
A deep dive into the dark world of corporate outsourcing—and the backgrounds of the people increasingly handling the sensitive personal data of millions of Americans.
American CEOs are salivating at the thought of artificial intelligence letting them pink slip legions of workers—freeing up more cash for themselves and their shareholders. But what’s good for the rank-and-file goose might be just as good for the CEO gander.
Some thoughts on why the best artificial intelligence has rightfully placed a bull’s-eye on the backs of many American CEOs.
“There’s a sucker born every minute,” P.T. Barnum once said.
That’s the target demographic for Chase Bank’s newly repositioned Sapphire Reserve credit card.
The FDA dismissed her as a quack. Houston Methodist hospital gleefully vilified her. The corporate media tried to cancel her. Despite costly litigation, public abuse, and the toll on her family, Dr. Mary Talley Bowden remains unbowed.
Her defiant response? “I just feel free — like what else can they do to me.”
A cyberattack on Whole Foods’ main distributor exposed the fragility of America’s food infrastructure — and shattered the illusion of tech invincibility, even under Amazon’s watch.
If hackers can disrupt my yogurt, what happens when they target a diabetic’s insulin?
Why the U.S. aviation system isn’t immune to a tragedy like today’s Air India crash.
Why it’s time to break up the Big Four airline monopoly and demand real reform in U.S. aviation.
Think you’re immune from getting banned by one of America’s monopoly airlines? Unless you’ve been blessed with the patience of Job, you’re deluding yourself.
Talk about a headline that left me disappointed. When I saw that Men’s Journal headline teasing Southwest Airlines CEO Bob Jordan’s two-word response to scrapping the airline’s historic no-nickel-and-diming ethos, I had a glimmer of hope. Maybe Jordan had channeled his inner Jamie Dimon and let fly with the infamous…
If there were a Hall of Fame for compensation excess, customer contempt, and employee disdain, United Airlines CEO Scott Kirby wouldn’t just have a plaque—he’d occupy the entire west wing.